1. Introduction and Agreement
These Terms of Use govern the purchase and use of cartomancy, tarot, and astrological reading services provided by DEEPsee (“we,” “us,” or “our”). By booking a session, you (“the Client”) agree to be bound by these Terms.
Company name: DEEPsee
Chamber of Commerce (KVK) number:
Contact email: consult@deepsee.nl
Location: Leiden, The Netherlands
2. Nature of services
All readings, consultations, and astrological services provided by DEEPsee are strictly for entertainment purposes only. Our services do not constitute and are not a substitute for professional legal, financial, medical, psychological, or psychiatric advice. We do not diagnose illness, prescribe treatments, or provide guaranteed predictions of future events. The Client assumes full responsibility for all actions, decisions, or interpretations made based on the readings provided.
3. Eligibility
You must be at least 18 years of age to book and participate in any reading or service. By booking a session, you confirm that you meet this age requirement.
4. Booking, payment, and delivery
Payment: All sessions must be paid in full in advance at the time of booking. Prices are listed in EUR and are inclusive of applicable taxes unless stated otherwise.
Format: Sessions are delivered online via Zoom, MS Teams, Google Meet or Facetime at the scheduled time. Facetime sessions can not be adequately recorded for the purpose of reviewing the session or archiving it.
Punctuality: If the Client is late to a live online session, that time can be deducted from the total session length. If the Client is more than 15 minutes late, it is considered a “No-Show.”
5. Rescheduling, cancellations, and refunds
Client Cancellations: You may cancel or reschedule your session up to 24 hours before the scheduled start time for a full refund or to pick a new time.
Late Cancellations & No-Shows: Cancellations made less than 24 hours in advance, or failure to attend the scheduled session (No-Show), will result in the forfeiture of the full payment. No refunds will be issued.
Provider Cancellations: We reserve the right to cancel or refuse service to anyone at our discretion. If we must cancel a session, you will be offered a choice between a full refund or rescheduling.
6. EU Consumer rights and Right of withdrawal
Under EU consumer protection law, clients residing in the European Union generally have a 14-day “cooling-off” period to cancel a service.
Waiver: By booking a session scheduled to take place within this 14-day period, you expressly consent to the immediate performance of the service. You acknowledge that once the service (the reading) has been fully performed, you lose your right of withdrawal and are not entitled to a refund.
If you book a session for a date further than 14 days in the future, your standard right of withdrawal applies up until the cancellation window outlined in Section 5.
7. Session recordings, privacy, and copyright
Consent to Record: As part of our service, online sessions are recorded so the Client can keep a copy. By booking a session and participating, you consent to being recorded (audio and video). If you prefer not to be recorded, you must inform us at the beginning of the session.
Storage and Delivery: A link to download the recording will be provided to the Client shortly after the session. We will store a copy of the recording on a third party file exchange-server (currently Smash) for a maximum of 7 days. It is the Client’s responsibility to download and save the file within this timeframe. After 14 days, the original recording will be permanently deleted to protect your privacy in compliance with the GDPR.
Personal Use Only (Copyright): The recording is provided strictly for the Client’s personal, private use. The Client may not publish, broadcast, distribute, or upload the recording (or any clips of it) to public platforms, social media, or any other public forum without explicit written permission from DEEPsee.
8. Limitation of liability
To the maximum extent permitted by applicable law, DEEPsee shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services. In all cases, our maximum liability shall be limited to the amount paid by the Client for the specific service in question.
9. Code of conduct
We maintain a zero-tolerance policy for abuse, harassment, or inappropriate behavior during sessions. We reserve the right to terminate a session immediately, without refund, if the Client violates this code of conduct.
10. Governing law and dispute resolution
These Terms shall be governed by and construed in accordance with the laws of The Netherlands. Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the courts of The Netherlands. (Note: EU consumers may still retain the right to bring a claim in their country of residence under mandatory consumer protection laws.)